Right of Withdrawal Informative Notice

The here shown clarification comes from the Legislative Decree n° 21 of 2014, in force as of 26th March 2014, enforcing the Directive 2011/83/UE on Consumer Rights. Customers have the the right to withdraw any kind of distance contract, without penalties and without giving reason, within a 14 (fourteen) days period starting from the day the product is delivered to them.
The right of withdrawal has to be stated by sending a written communication (also by e-mail) to diotti.com s.r.l. within the stipulated period.

Customers can not exercise their right of withdrawal on "custom-made or clearly customized products" (art. 59 of the above mentioned decree) and on "non- prefabricated goods made on the basis of an individual choice of or decision by the consumer" (art. 2 of the above mentioned decree): due to the highly customizable nature of Milano Bedding collections and the manufacturing processes mainly made on commission, the right of withdrawal can not be applied to any of the products included in our catalogue.
For more information please contact our Customer Service before the purchase or in any case before the order is put into production.
Furthermore customers can not exercise their right of withdrawal on sealed products which cannot be returned due to hygienic and health-related reasons in case the package has been opened after the delivery (for example, mattresses, pillows, bed linens).
The right of withdrawal can not be exerted on "not-customizable" products in case of contracts which are not included inside the directive on Consumer Rights (products purchased with a VAT number for professional aims).

Customers must return the product at their own expenses to diotti.com s.r.l. within 14 days starting from the day of withdrawal and they are responsible of the diminished value coming from manipulating the products in a different way from the one needed to state the nature, the characteristics and the functioning of the product itself.
If the right of withdrawal is exerted according to the directives here stated, diotti.com s.r.l. will refund the amount paid with the exception of any other extra charges specifically requested by the Customer in addition to the Free Shipping service (i.e. surcharges for special locations, upper floor deliveries...).

Customers will be refunded within 14 days starting from the day of withdrawal if they have complied with their obligation of returning the product within 14 days from the withdrawal. In case of payment by Bank Transfer, the refund occurs in the first working day after diotti.com s.r.l. has received the bank coordinates from the customer.