Shipping and Delivery

Specialized Logistics

Milano Bedding Store has been created to provide the convenience and transparency of the Web combined with the delivery and customer care services of the Retail field. For this reason, other than relying on furniture specialized transport companies, Milano Bedding collections are also delivered through a network of qualified Partner Retailers (in the Quote page you can always find the Delivery Options available for every area).

Directly from the Manufacturer - Ground Floor Delivery
The Delivery Option automatically shown in the Quote is Ground Floor Delivery: it is carried out by furniture specialized transport companies: this kind of delivery takes place at ground floor, outside the building or up to the nearest point that can be reached by the truck used for the delivery. Customers could be required to help the driver unload the packages from the truck.

The products purchased can be easily assembled by Customers.
Assembly is classified in 3 typologies, in all Product Cards there's always an indication on the product assembly class:
- Assembled Product (Sofas, Armchairs, Ottomans, some Sofa Beds)
- Demountable Product (some Sofa Beds can be disassembled in order to make them pass through narrow spaces, such as staircases)
- Disassembled Product (Beds, easy assembly)

Our Partner Retailers services - Delivery with Assembling Service
Milano Bedding Store is connected with a network of Milano Bedding Partner Retailers. In the Quote page it is clearly stated if a Partner Retailer can be found in the selected area.

For the areas covered by a Partner Retailer, in the Quote page it is possible to select the additional service.

Times and Notifications

Milano Bedding Store always operate to provide Customers with accurate information.
The Delivery Times here below are estimated times based on previous deliveries: they represent a reliable indication, but can however change depending on contingencies due to production, logistics or particular periods of the year (for example: all the orders made before long holidays periods can be delayed due to the closing periods of our factory and our logistic partners).
Customers are constantly updated on the status of the Production and Delivery processes with emails and phone calls (right before the Delivery).

Ground Floor Delivery
Delivery Times: 5-6 weeks
About 4 weeks after the order Production has started, Customers receive an email of notification through which you can authorize the Delivery by confirming your availability to receive the supply.
Another email is then sent to inform that the supply has been shipped, and after about 1 week Customers are called by the Furniture Specialized Carrier or by the Partner Retailer in charge of the delivery (we'd like to point out that delivery is not by appointment: the Customer's availability is taken into consideration by Carriers and Retailers, but always in line with their delivery plan).

Delivery with Assembling Service
Delivery Times: 6 weeks
About 5 weeks after the order Production has started, Customers are called by the Partner Retailer in charge of the delivery to schedule an appointment within the same week or for the one immediately after.


Warranty Validity

All products are delivered with a regular sales invoice valid for a 3 years warranty (with the exception of Kuboletto, Divaletto and Booklet which have a 2 year warranty) on all manufacturing defects: the high manufacturing quality of Milano Bedding collection guarantees the purchase of furniture designed and manufactured to last through time. From the moment of delivery on customers must follow all steps of our Procedure for the Reception and Verification of the Products; we strongly recommend you to read this page carefully even before the delivery, in this way you will be prepared to go through all the different steps and receive the best possible assistance.


Free Shipping and Special Localities

The "Delivery Services" Box inside the Quote page allows to calculate the Discounted Price including the delivery service selected and, if available, the assembly service.

For orders with a total amount lower that € 1.000,00, the Price includes a delivery fee (for Ground Floor Delivery and Delivery with Assembly).

The Delivery with Assembling service is available only if a Partner Retailer is located in the area.

Special Localities
Standard Delivery services do not take into account possible surcharges for locations that cannot be reached by the vehicles normally used for deliveries (7 - 12 metres trucks). Some examples:
1- old town centres where trucks have no access
2- construction sites: unfinished buildings
3- minor island: all foreign countries islands, for example Spain Balearic and Canary island.

If you think one of these can be your case, please contact us before purchasing to receive the best assistance: if the special location is not indicated before the order, we will invoice it anyway at the moment of delivery.